At 9jabet, we take the privacy and security of your personal data seriously. This Privacy Policy explains what information we collect when you use the 9jabet platform, why we collect it, how it is used and protected, and the rights available to you under applicable data protection law. We encourage you to read this document in full.
This Privacy Policy ("Policy") is issued by 9jabet ("the Platform", "we", "us", "our") and applies to all personal data processed in connection with your use of the 9jabet website at https://9jabet.cam, its associated mobile interfaces, applications, and all related services (collectively, the "Services").
9jabet is committed to handling personal data responsibly and in compliance with applicable data protection legislation. By registering an account on 9jabet, accessing our platform, or otherwise using our Services, you acknowledge that you have read and understood this Policy and consent to the collection, use, and processing of your personal data as described herein.
This Policy should be read in conjunction with our Terms & Conditions and Responsible Gambling Policy, both of which form part of the overarching agreement between you and 9jabet.
If you do not agree with any part of this Privacy Policy, you should discontinue use of the 9jabet platform. Your continued use following any revision of this Policy constitutes acceptance of the updated version.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
9jabet operates as the Data Controller in respect of all Personal Data collected from users of its platform. As Data Controller, 9jabet determines the purposes for which your Personal Data is collected and the means by which it is processed.
Where 9jabet engages third-party service providers to process data on its behalf (for example, payment processors, identity verification services, or analytics providers), those providers act as Data Processors under binding contractual agreements and are prohibited from using your Personal Data for any purpose other than the specific services contracted.
For all data-related enquiries, including requests to exercise your data rights, you may contact 9jabet via the channels listed in Section 15 of this Policy.
9jabet collects only the Personal Data that is necessary for the delivery of its Services, compliance with legal obligations, and the provision of a safe and personalised experience. The categories of data we collect include:
| Category | Examples of Data Collected | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad or passport number, nationality | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile phone number, residential address | Account management, support communications, notifications |
| Financial Data | Payment method details (e-wallet identifiers, bank account references, crypto wallet addresses), transaction history | Deposit and withdrawal processing, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Platform security, fraud detection, session management |
| Usage Data | Betting history, game session data, pages visited, feature interactions | Service improvement, responsible gambling monitoring, personalisation |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | Support delivery, quality assurance, dispute resolution |
| Marketing Preferences | Opt-in/opt-out status for promotional communications | Direct marketing, personalised offers (where consent is given) |
We do not collect sensitive personal data categories such as racial or ethnic origin, political opinions, health data, or biometric data unless specifically required by applicable law (for example, facial matching for advanced identity verification in high-risk scenarios).
9jabet collects Personal Data through the following means:
Data you provide directly when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or subscribing to promotional communications. This includes information submitted via the registration form, support channels, and account settings pages.
Data collected automatically when you access the 9jabet platform, including IP address, browser fingerprint, device identifiers, session duration, and interaction logs. This data is captured through server logs, cookies, and similar tracking technologies as described in Section 11.
Data received from third-party service providers engaged for identity verification (KYC), fraud screening, payment processing, and regulatory compliance purposes. Examples include electronic identity verification providers and payment gateways including those supporting Touch 'n Go eWallet, Boost eWallet, GrabPay, DuitNow, FPX, and cryptocurrency networks.
In limited circumstances, 9jabet may collect data from publicly available sources — for example, sanctions lists, politically exposed persons (PEP) databases, or other AML-relevant registries — as required by applicable regulatory obligations.
9jabet processes Personal Data only where a lawful basis exists under applicable data protection law. The primary purposes for which we process your data, and the corresponding legal basis for each, are set out below:
9jabet does not sell, rent, or trade your Personal Data to third parties for their own marketing or commercial purposes. Your data may be shared in the following strictly defined circumstances:
We engage trusted third-party service providers who process data on our behalf under binding contractual agreements. These include payment processors (Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX partner banks including Maybank, CIMB, Public Bank, and Hong Leong, and cryptocurrency network processors), identity verification providers, cloud infrastructure providers, live chat support platforms, and fraud detection services. All processors are prohibited from using your data for any purpose beyond the specific service contracted.
9jabet may be required by applicable law, court order, or regulatory demand to disclose Personal Data to competent authorities, including tax authorities, financial intelligence units, or law enforcement agencies. Such disclosures are made only to the extent required by law and, where legally permissible, with prior notice to the affected user.
In the event of a merger, acquisition, restructuring, or sale of assets, Personal Data held by 9jabet may be transferred to the acquiring entity as part of that transaction. Users will be notified of any such transfer and any material changes to the applicable privacy terms before they take effect.
Outside of the circumstances listed above, 9jabet will only share your Personal Data with third parties where you have given your explicit prior consent to that specific sharing.
The nature of online gaming operations means that certain aspects of data processing may involve infrastructure or service providers located outside Malaysia. Where Personal Data is transferred to countries that may not provide an equivalent level of data protection to that required under applicable Malaysian law, 9jabet takes appropriate safeguarding measures including:
By using 9jabet's Services, you consent to the transfer of your Personal Data to other countries for the purposes described in this Policy, subject to the safeguards outlined above.
9jabet retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law or regulatory obligation. The following general retention periods apply:
Where retention beyond these periods is required by a legal obligation, court order, or ongoing investigation, 9jabet will retain the relevant data until that obligation is discharged.
9jabet implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, loss, alteration, disclosure, or destruction. Key security measures include:
While 9jabet takes all reasonable steps to protect your Personal Data, no internet transmission or electronic storage system is fully secure. You are responsible for maintaining the security of your own account credentials and for notifying us promptly if you suspect any unauthorised account access.
9jabet uses cookies and similar tracking technologies to enable the platform to function correctly, improve user experience, and support analytics. The categories of cookies we use are:
You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will affect your ability to use core platform functionality, including maintaining an active login session. Disabling other cookie categories will not prevent access to the platform but may affect personalisation and feature availability.
Subject to applicable data protection law, you have the following rights in respect of your Personal Data held by 9jabet. These rights may be exercised by contacting us via the channels described in Section 15.
You have the right to request a copy of the Personal Data we hold about you, together with information about how it is being processed. We will respond to access requests within 30 days.
You have the right to request correction of inaccurate or incomplete Personal Data. You may update most account information directly through your account settings page, or by contacting our support team.
You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and there is no other lawful basis for processing), or where the data has been unlawfully processed. This right is subject to overriding legal obligations, such as AML record-keeping requirements, which may necessitate retention of certain data notwithstanding an erasure request.
In certain circumstances — for example, where you contest the accuracy of data or object to processing on grounds of legitimate interest — you may request that processing be temporarily restricted while the matter is investigated.
Where processing is based on consent or contract performance, you have the right to receive a copy of your Personal Data in a structured, commonly used, and machine-readable format for transfer to another service provider.
You have the right to object to processing based on legitimate interests, including profiling for direct marketing purposes. Where you object to marketing processing, we will cease processing for that purpose immediately. Objections to other processing grounds will be assessed on a case-by-case basis.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to the withdrawal. You may withdraw marketing consent via your account settings or by contacting support.
To exercise any of the above rights, contact our support team via live chat or email ([email protected] — plain text, not a clickable link). We will acknowledge your request within 5 business days and aim to fulfil it within 30 days. Identity verification may be required before we process your request.
The 9jabet platform is strictly intended for users who are aged 21 years or older. We do not knowingly collect, process, or retain Personal Data from individuals under the age of 21.
Where we discover or have reasonable grounds to believe that an account has been registered by, or Personal Data has been submitted by, an individual under 21 years of age, we will immediately suspend the account, void all associated transactions, and delete the relevant Personal Data in accordance with our data retention practices and applicable legal requirements.
If you believe that a minor has registered an account or provided Personal Data on 9jabet, please contact us immediately via live chat so that we can investigate and take appropriate action.
9jabet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The "Last Updated" date at the top of this Policy will be revised to reflect any such changes.
Where amendments are material — meaning they affect how we collect, use, or share your Personal Data in a significant way — we will notify registered account holders via email to the address on file, or via a prominent notice on the platform, prior to the changes taking effect. We encourage you to review this Policy periodically.
Your continued use of the 9jabet platform following the effective date of any revised Policy constitutes your acceptance of the revised terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by 9jabet, please contact us through the following channel:
When submitting a data rights request or privacy-related enquiry, please include your registered username, the email address associated with your account, and a clear description of your request. This helps our team process your request efficiently and verify your identity where required.
⚠ This Privacy Policy was last reviewed and updated on 1 January 2026. All rights reserved. 9jabet, https://9jabet.cam.
Here is a plain-language summary of the core privacy commitments embedded in this Policy — what we do, and what we never do, with your data.
Your Personal Data is encrypted both in transit (256-bit TLS) and at rest. Sensitive documents and financial records are never stored in plain text on our servers.
9jabet does not sell, rent, or trade your Personal Data to third parties for commercial or marketing purposes. Your information is used only to deliver and improve our Services.
You can access, correct, port, restrict, or request deletion of your Personal Data at any time. Marketing consent can be withdrawn instantly via your account settings.
Every data processing activity at 9jabet is matched to a lawful legal basis — contract performance, legitimate interest, legal obligation, or your explicit consent.
We keep your data only for as long as necessary. Most account data is retained for five years post-closure to meet AML obligations — no longer.
In the unlikely event of a data breach, 9jabet will notify affected users and relevant authorities promptly, in compliance with applicable breach notification requirements.
Your privacy and security are foundational to how 9jabet is built and operated. Join Malaysia's most trusted online betting and live casino platform — for players aged 21 and above only.
⚠ Gambling can be addictive. Play responsibly. For players aged 21 and above only. Visit our Responsible Gambling page for support resources.